Shipping policy

Shipping Partners

KokoFlip partners with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, who work closely with local couriers to deliver directly to your door. We proudly offer flat-rate worldwide shipping.

Secure Payments & Order Verification

Your payment is securely processed using encrypted, PCI DSS Level 1 compliant systems to protect your information. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Order Processing

We require 1–5 business days on average to prepare your order and send it to our carrier’s sorting facility.

  • During peak seasons or holidays, processing times may be longer.

  • Popular items that are low in stock may also require additional time.

You can request changes to your order, including address changes, as long as your order has not yet been shipped. Once it has been dispatched, we are unable to make any modifications.

You will receive a Shipping Confirmation Email as soon as your order is dispatched.

Tracking

All orders include a tracking number. You will receive this via email once your order is handed to our shipping partner.

Please note:

  • Tracking updates may take several days to appear in the system.

  • If your order was placed more than 5 business days ago and no tracking information is available, contact us at info@kokoflip.com

Estimated Delivery Times

Shipping time varies by country or region. Specific delivery dates are not guaranteed.

  • EU: 1–3 weeks

  • USA: 1–3 weeks

  • Other International Countries: 1–4 weeks

These estimates are in business days and do not include our 1–5 day processing time.

If you would like a more specific estimate for your country, please contact us at info@kokoflip.com

Possible Delays

While we do our best to deliver on time, KokoFlip cannot be held responsible for delays caused by:

  • Customs clearance procedures

  • Public holidays

  • Severe weather

  • Strikes or labor disputes

  • Political protests or other events beyond our control

Duties, Taxes & Fees

International shipments may be subject to import taxes, duties, and customs clearance fees once they reach the destination country.
These fees are the sole responsibility of the recipient.

If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely, so we recommend contacting your local customs office for more information.