Refund policy

We stand by the quality of our products. You can request a refund for any reason within 30 days of receiving your order.

Our team will take a look at your request and get back to you as quickly as possible.
Refunds or exchanges are guaranteed for orders with:

  • Damaged or defective items

  • Incorrect items

  • Wrong size (if the item doesn’t fit)

If your request qualifies, you’ll receive a full refund to your original payment method.

When submitting a refund request, please include:

  • Your order number

  • A brief description of the reason

  • Clear photos of the item (if applicable)

Please send your refund request to info@kokoflip.com
Our support team responds to all requests within 24 hours.

Please note that it is the customer who is responsible for and pays any return shipping costs.

Returns & Exchanges

We accept returns for:

  • Size exchanges (if your item doesn’t fit)

  • Damaged, defective, or incorrect items

We do not accept returns for general “change of mind” unless approved by our team after reviewing your refund request.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@kokoflip.com

If your order has not been shipped yet, we will cancel it and issue a full refund.
Once shipped, standard return/refund policies apply.

Important Notes

  • We are not responsible for deliveries to the wrong address if the address was entered incorrectly at checkout.

  • Refunds are processed to your original payment method once the returned item is received and inspected (if applicable).